At icuci, protecting your personal information is a responsibility we take seriously. This Privacy Policy sets out in plain, structured terms exactly what data we collect, why we collect it, how it is processed and stored, who it may be shared with, and what rights you hold over your information as a player on the icuci platform.
This Policy applies to all users of the icuci platform at https://icuci.cam, including registered account holders, visitors, and any person interacting with icuci's customer support channels. By using the platform, you consent to the data practices described herein.
Your data is never sold to third parties. We collect only what is necessary to operate the platform safely and legally.
icuci ("the Platform", "the Operator", "We", "Us", "Our") operates the online casino and sports betting platform accessible at https://icuci.cam. In the course of providing our Services — including account registration, identity verification, payment processing, live casino games, sports betting, customer support, and promotional communications — we collect and process personal data relating to our users and visitors.
This Privacy Policy has been prepared in accordance with internationally recognised data protection principles, including those reflected in frameworks such as the General Data Protection Regulation (GDPR) and similar applicable standards. It is intended to provide a clear, transparent, and accessible account of our data processing activities.
This Policy should be read together with the icuci Terms & Conditions, which govern the overall contractual relationship between icuci and its users. Capitalised terms used but not defined in this Policy carry the meanings ascribed to them in the Terms & Conditions.
Consent: By registering an account on icuci, accessing the platform, or submitting any personal information to us, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not consent to this Policy, you must not use the icuci platform.
For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:
icuci collects and processes the following categories of Personal Data in connection with the provision of its Services. We apply the principle of data minimisation — collecting only what is genuinely necessary for the stated purposes.
| Data Category | Examples | Purpose |
|---|---|---|
| Registration Data | Full name, date of birth, email address, residential address, contact number, username | Account creation, identity verification, communication |
| Identity Documents | MyKad / NRIC scan, passport copy, driver's licence, proof of address document | KYC compliance, age verification, AML obligations |
| Financial Data | Bank account details, eWallet account identifiers (Touch 'n Go, Boost, GrabPay), transaction history, deposit and withdrawal records | Payment processing, fraud prevention, AML compliance |
| Gaming Activity Data | Game session logs, bet history, wager amounts, win/loss records, bonus usage, responsible gambling settings | Service delivery, dispute resolution, responsible gambling monitoring, regulatory reporting |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps, geolocation data (country/region level) | Security, fraud detection, restricted jurisdiction compliance, platform optimisation |
| Communication Data | Live chat transcripts, email correspondence, support ticket content, feedback submissions | Customer support, dispute resolution, quality assurance, training |
| Marketing Preferences | Promotional opt-in/opt-out status, preferred communication channel, language preference | Personalised promotions, responsible marketing, consent management |
icuci does not intentionally collect sensitive categories of Personal Data — such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health-related data — except to the limited extent that identity document images submitted during KYC may incidentally contain such information, which is processed solely for age and identity verification purposes.
icuci collects Personal Data through the following channels and mechanisms:
icuci processes Personal Data for the following specific, documented purposes:
No Selling of Data: icuci does not sell, rent, or trade your Personal Data to third parties for their own commercial or marketing purposes. Any data sharing described in this Policy is conducted solely in furtherance of the legitimate purposes listed above.
Where applicable data protection frameworks require a documented legal basis for each processing activity, icuci relies on the following bases:
icuci does not share your Personal Data with third parties except in the circumstances described below. All third-party service providers engaged by icuci are contractually bound to process Personal Data only on icuci's instructions and in accordance with applicable data protection standards.
No Third-Party Marketing: icuci will not disclose your Personal Data to any third party for the purpose of enabling that third party to send you unsolicited marketing communications.
icuci uses cookies and similar tracking technologies to support the operation of the platform, maintain user sessions, and gather anonymised usage data. The following categories of cookies are used:
You may control cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the icuci platform. icuci does not use third-party advertising cookies or behavioural tracking cookies for cross-site advertising purposes.
icuci retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or licensing obligations. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | AML / licensing obligation |
| KYC / identity documents | Duration of account + 5 years post-closure | Legal / regulatory obligation |
| Financial transaction records | 7 years from transaction date | AML compliance, tax and audit requirements |
| Gaming activity logs | 5 years from last activity | Dispute resolution, regulatory compliance |
| Customer support communications | 3 years from last interaction | Dispute resolution, quality assurance |
| Marketing preference data | Until consent withdrawn or account closed | Consent-based processing |
| Technical / session logs | 12 months from collection | Security monitoring, fraud prevention |
Upon expiry of applicable retention periods, Personal Data is securely deleted or anonymised in accordance with icuci's internal data deletion procedures. Where anonymisation is used in place of deletion, the resulting data cannot be linked back to any individual and falls outside the scope of this Policy.
icuci implements appropriate technical and organisational security measures to protect Personal Data against accidental loss, unauthorised access, disclosure, alteration, or destruction. These measures include, but are not limited to:
While icuci takes all reasonable steps to secure Personal Data, no online platform can guarantee absolute security. Users are encouraged to maintain strong, unique passwords and to enable any available account security features.
Subject to applicable data protection law and the limitations described below, you have the following rights in relation to Personal Data held by icuci about you. To exercise any of these rights, please contact us using the details provided in Section 16 of this Policy.
You have the right to request a copy of the Personal Data we hold about you and information about how it is processed. We will respond to verified access requests within 30 days.
You have the right to request correction of any inaccurate or incomplete Personal Data we hold. For account registration data, many fields can be updated directly from your account settings.
You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected. This right is subject to legal and regulatory retention obligations — data required for AML, KYC, or licensing compliance cannot be deleted until mandatory retention periods expire.
In certain circumstances — including where you contest the accuracy of data or have objected to processing — you may request that we restrict processing of your Personal Data while the matter is under review.
Where processing is based on consent or contractual necessity, you have the right to receive your Personal Data in a structured, commonly used, machine-readable format, or to request its direct transmission to another data controller where technically feasible.
You have the right to object to processing carried out on the basis of legitimate interests, and to object at any time to processing for direct marketing purposes. Objecting to marketing will result in immediate removal from all promotional communications.
Where processing is based on your consent — such as receipt of marketing emails or promotional notifications — you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
Where icuci uses automated processing to make decisions with significant effects on you — such as account restriction triggered by automated fraud detection — you have the right to request human review of that decision.
Identity Verification for Rights Requests: To protect against unauthorised access to your data, icuci will require reasonable verification of your identity before processing any data subject rights request. This typically involves confirming your registered email address and, for higher-sensitivity requests, completion of a brief verification step aligned with our standard KYC process.
icuci operates as an international platform, and certain Personal Data may be processed by icuci's technology infrastructure, game providers, or service providers located in jurisdictions outside Malaysia. Where such transfers occur, icuci takes appropriate steps to ensure that the transferred data benefits from a level of protection consistent with the principles set out in this Policy.
These steps may include: reliance on standard contractual clauses incorporated into agreements with third-party processors; transfer to jurisdictions that have received an adequacy determination under applicable frameworks; or reliance on other lawful transfer mechanisms available under the applicable legal framework.
Malaysian users should be aware that Personal Data transferred internationally may be subject to the laws of the destination jurisdiction, which may differ from Malaysian law. By using the icuci platform, you acknowledge and consent to such international transfers as described in this Policy.
The icuci platform is strictly intended for individuals aged 21 years and above. icuci does not knowingly collect, process, or retain Personal Data from any person under the age of 21. All registration applications are subject to mandatory age verification, and account access is withheld pending satisfactory confirmation of age.
Where icuci discovers or has reasonable grounds to believe that an account has been created by a person under the age of 21, that account will be immediately suspended and all associated Personal Data will be securely deleted, subject to any overriding legal obligation to retain records of the attempted registration for regulatory compliance purposes.
Any parent or guardian who believes that their child has provided Personal Data to icuci without their knowledge should contact our support team immediately using the contact details in Section 16 of this Policy.
The icuci platform may, from time to time, contain references to third-party services — such as payment processors, responsible gambling support organisations, or licensing bodies — as informational text. icuci is not responsible for the privacy practices of any third-party websites, applications, or services.
This Privacy Policy applies solely to Personal Data collected and processed by icuci in connection with the icuci platform. Users who interact with any third-party service should review that service's own privacy policy before submitting any Personal Data.
icuci reserves the right to update or revise this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, our data processing activities, or platform functionality. The revised Policy will be published at https://icuci.cam/privacy-policy with an updated "Last Updated" date.
Where changes are material — for example, a significant new category of data collection or a new third-party sharing arrangement — icuci will make reasonable efforts to notify registered users via their registered email address or via an on-screen notice upon their next platform login, with reasonable advance notice prior to the change taking effect.
Continued use of the icuci platform following the publication of an updated Privacy Policy constitutes acceptance of the revised terms. If you do not agree with any material change, you should cease using the platform and may request account closure by contacting our support team.
If you have any questions about this Privacy Policy, wish to exercise any of your data subject rights, or have a concern about how icuci has handled your Personal Data, please contact us through the following channels. All contact details are provided as plain text only — please do not attempt to send sensitive documents via the contact email before initiating a secure support session via live chat.
icuci's support infrastructure serves registered users across Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, Shah Alam, Bangsar, and throughout Malaysia. All formal written privacy complaints will receive a substantive response within thirty (30) calendar days of receipt, in accordance with applicable data protection standards.
Supervisory Authorities: Where applicable data protection frameworks provide users with the right to lodge a complaint with a supervisory or data protection authority, you retain the right to do so at any time, independent of any complaint mechanism provided by icuci. icuci encourages users to contact us first to allow us the opportunity to resolve any concern directly.
These are the concrete commitments behind icuci's privacy practices — not just policy language, but real measures protecting every Malaysian player on the platform.
Now that you understand how icuci handles your personal data, explore the platform with confidence. World-class live casino, competitive sports betting, and Malaysian-first payment options — all backed by a transparent privacy framework.
🔞 For players aged 21 and above only. Gambling involves financial risk. Please play responsibly.